QFD
Requirements and Required Quality
The expression requirements were used in our description of the process of transforming VOC into required quality using a primitive data transformation sheet, so you might be wondering just what the difference is between requirements and required quality. Once you start analyzing VOC data, you will notice that it comprises…
Read More »Primitive Data Transformation Sheet – QFD
One convenient method for transforming VOC into required quality is to use a primitive data transformation sheet. A sample primitive data transformation sheet can be found at the end of the chapter entitled Quality Deployment Methods (1) and the content of that sheet is illustrated in Diagram “Primitive Data Transformation…
Read More »Establishing a Scenario – QFD
That is why the main answers you will have to provide to complete your scenario will be who, when, and where.
Read More »The Voice of the Customer
Listening to the “voice of the customer” (VOC) is an important part not just of customer satisfaction activities such as those initiated under the Malcolm Baldrige National Quality Award but also in any quality assurance program. Any requirement that comes from the customer can be analyzed as VOC data capable…
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4M Analysis Process
The purpose of this procedure is to define the steps to do a 4M …
