Quality

Listening to the “voice of the customer” (VOC) is an important part not just of customer satisfaction activities such as those initiated under the Malcolm Baldrige National Quality Award but also in any quality assurance program. Any requirement that comes from the customer can be analyzed as VOC data capable…

Fully incorporating customers needs into planning concept.

House of quality table made by tertiary critical required quality items from secondary items.

The specific properties and functionality of a product or service, which become the object of an evaluation of that product or service’s potential to fulfill its intended utilization.