The Gallup 12 Engagement Hierarchy is a framework created by the Gallup Organization to help organizations understand and improve employee engagement. According to Gallup, employee engagement is “the extent to which employees feel passionate about their jobs, are committed to the organization, and are willing to put in discretionary effort to help the organization achieve its goals.” The Gallup 12 Engagement Hierarchy provides a roadmap for organizations to increase employee engagement by focusing on 12 specific elements that have been shown to have a significant impact on employee engagement.
- Trust in leadership: Trust in leadership is the foundation of employee engagement. When employees trust their leaders, they are more likely to be engaged in their work and committed to the organization.
- Involvement in decision-making: Employees involved in decision-making are more likely to feel valued and invested in the organization’s success.
- Opportunities to use strengths: When employees are allowed to use their strengths and skills daily, they are more likely to be engaged and productive.
- Manager as coach: A manager who acts as a coach and provides regular feedback and support can significantly impact employee engagement.
- Employee recognition: Employee recognition programs that are meaningful and consistent can positively impact employee engagement.
- Communication: Clear and open communication can increase employee engagement by helping employees understand the organization’s goals and how their work contributes to them.
- Development opportunities: Employees who feel they have opportunities for growth and development are more likely to be engaged in their work.
- Fair treatment: Fair treatment, including equal opportunities and pay, can increase employee engagement by creating a positive work environment.
- Flexibility: Flexibility in work hours and schedule can increase employee engagement by allowing employees to balance work and personal life.
- Well-being: A focus on employee well-being, including physical and emotional health, can increase employee engagement by creating a positive work environment.
- Team involvement: Involvement in a team can increase employee engagement by creating a sense of belonging and purpose.
- Corporate social responsibility: A commitment to corporate social responsibility can increase employee engagement by giving employees a sense of purpose and meaning in their work.
In conclusion, the Gallup 12 Engagement Hierarchy provides a comprehensive framework for organizations to increase employee engagement. By focusing on these 12 elements, organizations can create a positive work environment and increase employee engagement, leading to improved performance and business outcomes.