6 Elements of Process Excellence

First let’s review “what” is Process Excellence, or first three elements of the process:

• Customer Value Stream (CVS)
  • processes that run flawlessly from one end to another;
  • delivering value to the customer when they want to where they wanted to how they wanted with little or no waste.
• Root Cause Analysis (RCA)
  • not all problems can be predicted when designing or engineering either equipment or process, it will have flaws;
  • improving CVS by proactive cross problem solving, instead of “fighting fires”;
  • identify future problems that hasn’t come up yet.
• Culture and the leadership
  • mindset change supported by senior leadership team;
  • culture that supports root cause problem solving;
  • by putting customer needs first.

Another big 3 elements are “how” Process Excellence is achieved:

• Analytics
  • monitor and measure how we improve the CVS.
• Behavior
  • certain behaviors and skills that we need to do RCA or  problem solving effectively.
• Tools
  • chart which allows us to measure signal and noise in the CVS to collect the rate metrics.