1. The Need for TPM in Administrative and Support Departments 1.1 Why TPM is Needed – the Background Modern advances in computer and communications technology have created a world in which all kinds of information can be exchanged in real-time all over the globe. This has given added impetus
1. The Need for Quality Maintenance The only way we can achieve our goal of zero quality defects is to discard the reactive, ‘shutting the stable door after the horse has bolted’ type of approach, where we only examine quality after it has already been built into the product.