Why are we interested in Team Working?

Restructuring the Workplace

  • Fewer levels of hierarchy
  • More demands
  • Less time
  • No room for empty jobs
  • No room for empty bosses
  • Greater need for skilled workforce
  • True productivity

True Productivity Means…

  • More Teamwork
  • More brains
  • Less stupidity

TPM provides : “WHAT TO DO”

Team Working provides: ”THE WAY TO DO IT”

World Class Manufacturing

  • World Class manufacturing changes the traditional view that labor is the problem and equipment is the solution;
  • The new focus is that equipment is the problem and labor is the solution.

Manufacturing Advantage – Plant

  • Innovation is generally restricted to process and shaping;
  • Innovation is generally restricted to single products;
  • Some competitive advantage on discrete products;
  • Most equipment is obtained from suppliers;
  • Our competitors use the same suppliers;
  • Therefore there is no real competitive advantage from the equipment.

Plant only provides the potential for Competitive Advantage

Manufacturing Advantage – People

  • Commonly supplied equipment can give uncommon performance when improved and used effectively;
  • Competitive Advantage by improving and using equipment more imaginatively & effectively than competitors;
  • Improvement of equipment can start in the design and commissioning stages;
  • Therefore commissioning time can be reduced;
  • Improvement and more effective use of equipment after commissioning can enhance Competitive Advantage.

People realize the potential of equipment for Competitive Advantage over all products.

Plant + People Gives Competitive Advantage

Team Work…

Small group of people who cooperate together in such a way that they accomplish more than the sum of the individuals

SYNERGY 1 + 1 = 3

A group of up to 10 people who rely on each other to reach a common purpose.

Team Development

Effective Working Teams

  • Informal – lack of tension
  • Commitment & determination to the goals of the team
  • Discussion where all participate
  • People listen
  • Decision making based on facts and data
  • Comfortable when disagreeing – attack issues not people
  • Acceptance of differences in opinion
  • Ability to resolve conflict
  • Strong constructive feedback – that is accepted
  • People feel free to express themselves
  • A supportive atmosphere
  • Belief in one another
  • High motivation to communicate and work together.

Key Team Working Values

  • Anything can and should be improved
  • Teamwork works
  • There is value in difference
  • Problems are golden nuggets
  • Each team member makes a difference
  • The person doing the job knows it best
  • The improvement process is never finished
  • Involvement builds commitment
  • Support builds success.

Stages in Team Development

Balance Between People & Task

Moving to High Performance


  • Group of individuals
  • Little or no identity
  • What is this all about?
  • Why me?
  • Can I cope?
  • Who are the other people I am now working with?


  • Conflicts identified
  • Unclear objectives
  • Unclear priorities
  • Formation of sub-groups
  • Difficulty in resolving problems
  • Disagreement over resources Switching off


  • Trying things out
  • Improvement in commitment
  • Developing trust
  • Formulating framework
  • Key issues
  • Roles and responsibilities
  • Differences recognised and accepted

From Storming to Norming


  • Differences highly valued
  • Very effective communication
  • Team is envied by outsiders
  • Continuous learning evident
  • Individuals cover for each other

Norming to Performing


What Leadership Styles?

Leader styles to aid Team Member Development

What Good Leaders Do

  • Select, shape and bond the team
  • Take symbolic action
  • Break bottlenecks and barriers to change
  • Establish tough yet achievable goals
  • Empower people
  • Establish clear, energising and shared vision

Characteristics of Good Leaders

  • Integrity, trust, respect and loyalty
  • Power to inspire commitment
  • Direct in a democratic and fair way
  • Build and acknowledge successful individuals and teams
  • Create and manage change
  • Manage complexity and ambiguity
  • Clarify and communicate well
  • Use power wisely
  • Action orientated

Requirements for Success

The Right Combination for Change…

Key learning points

  • Team working is not rocket science
  • TPM is about PEOPLE
  • There is a lot of information available on this subject & a great deal of consultancy and training agencies who can provide help in this area.

BUT !!!

  • Don’t underestimate how hard it is to successfully implement & sustain Team Based Improvement
  • Don’t forget…….Leaders provide Leadership
  • Don’t assume you can just get a consultant in to “set up team working and facilitate high performance teams”.

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