2 Identify rules and procedures
Here, we examine QC process charts, work standards, processing condition tables, etc., to find out all the rules and procedures that are currently seen as necessary in each work area or process for building quality into the product.
3 Assess compliance
Next, we examine the extent to which these rules and procedures are being observed.
By carrying out these three sub-steps, we can summarise the existing quality situation in the form of a QM Matrix (or Quality Assurance Level Evaluation Table) for each work area.
(2) Step 2 : Restore
Any deficiencies discovered in Step 1 are now addressed, with the aim of restoring the situation to what it should be. The results are then checked and evaluated, to indicate what to do next.
1 Restore to current optimal state
If we find in Step 1 that any of the existing rules or procedures are not being observed, then we must ensure that they are, in order to restore the situation to what it should currently be.
2 Check results
Next, we check the results obtained by restoring the current optimal state.
The key point in Step 2 is to determine what to do next, by checking the results (see Figure 8.18). The action required will be one of the following three types:
Type I : If satisfactory results are not achieved by restoring the current situation, then we move on to Step 3 in the Improvement loop, where we examine the conditions and reassess the standard values to find out where our current rules and procedures are incomplete or insufficiently rigorous.
Type II : If the results are good, we advance to Step 6, where we revise our sustainment systems.
Type III : If the results are better than before but still do not clear our targets, then as well as moving to Step 6 to maintain the results achieved so far, we also advance to Step 3 to rise to our targeted level.
Figure 8.18 Actions Taken After Checking Results